Free Shipping Eligibility
Products valued at $1000 and above qualify for FREE Shipping. Products priced at $999 and below may incur additional shipping charges.
Delivery Service
Free freight delivery is provided for CURBSIDE delivery only. For White Glove delivery service, including room of choice and assembly, additional charges apply. Please contact us at sales@homegatheringcollection.com for White Glove delivery options.
Order Confirmation
Upon placing your order, you'll receive a confirmation email indicating that we've received your order and pre-authorized your credit card for the purchase.
Non-Made to Order Products
If a product is on back order or unavailable, we'll cancel the pre-authorization and contact you via email to discuss alternative arrangements. If products are available for immediate shipment (within 1-3 business days), we'll process the charges and prepare your order for shipment.
Made to Order Products
For made-to-order products, we confirm processing, manufacturing, and shipping time-frames with our vendors upon order receipt. After processing charges, we'll provide you with a delivery ETA and prepare your order for shipment. Please note that made-to-order goods and custom features are non-returnable.
Note: There are no returns on made-to-order goods. No returns on custom features, NO EXCEPTIONS.
If a product is delivered incorrectly, it is the recipients responsibility to notify Home Gathering Collection within 24 hours. Home Gathering Collection is not responsible for incorrect or damaged packages and shipments 24 hours after they have been received.
Order Shipment
Products available for immediate shipment typically leave the warehouse for shipping within 1-3 business days via UPS, FedEx, or Freight Delivery, depending on size and availability.
- Handling Time is approximately 1-3 business days
- Transit Time is approximately 3-7 business days
Express shipping options are not available due to product size constraints. We will send you shipping and tracking information within 24 hours of your order leaving the warehouse.
International Orders
Our products are tailored for the United States market and may not meet other countries' electrical system standards. Shipping is typically limited to the lower 48 states of the US. For shipments to Alaska, Hawaii, or international destinations, please contact us for a customized shipping quote.
We cannot ship to P.O. Boxes or military APO/FPO addresses at this time.
Estimated Time of Arrival
Products that are ready for shipping may require a handling time of 1-3 business days. Once handling is complete transit times will be approximately 3-7 business days. Some orders may take 2-16 weeks for end-to-end delivery. If the delivery time frame exceeds the advertised range, our customer service team will contact you for confirmation. We'll communicate any expedited delivery options during checkout.
Covid-19 Notice
Due to Covid-19, larger items and non-essentials may experience additional delays of several business days. This notice supersedes other notices herein.
Back-Ordered Items
Although we make every effort to ensure that all items shown on our website are in stock or show the item as marked as "Back-Ordered", occasionally an item may be ordered while being ordered by another shopper. In the event of a back-ordered item, we'll promptly notify you of the situation and provide options for waiting, splitting the shipment, selecting a replacement, or canceling the item.
Lost or Damaged Packages
Upon receipt of your delivery, we strongly advise inspecting the packaging of your item(s) for any signs of damage. In the event of significant damages, particularly those indicating mishandling such as forklift damage, we recommend refusing delivery and contacting us immediately, within 24 hours. For minor damages, it's essential to note these on the delivery slip before signing for acceptance.
Should you fail to note damages on the delivery receipt or contact us within the stipulated 24-hour period after delivery, you implicitly accept the product's condition as is, thereby rendering yourself ineligible for return, refund, or exchange. It's crucial to understand that failure to contact us within the specified time-frame may affect the manufacturer's willingness to provide replacement parts or support.
For prompt resolution of issues related to damaged packages or missing items from your order, please contact us immediately within 24 hours at (877) 245-9242. We strongly recommend sending a follow-up email from the email associated with your Home Gathering Collection online account or purchase for your safety and records.
In the event that the incorrect product is delivered or the product you ordered arrives defective or damaged due to carrier mishandling, Home Gathering Collection assumes responsibility for the return shipping costs to ensure your receipt of a replacement item.
Rest assured, our team is dedicated to addressing any concerns regarding lost or damaged packages swiftly and efficiently. Your satisfaction and peace of mind are our top priorities.
Freight Shipping
For items classified as large or heavy, expect items to be shipped from the warehouse within 1-3 business days if the product is in stock. Expect transit times to be approximately 3-7 business days. Some regular and made-to-order items may require a longer processing time, ranging from 2 to 16 weeks end-to-end, contingent upon the specific product.
Our free freight shipping service extends to most physical addresses within the contiguous United States, with the exception of P.O. Boxes. This service entails curbside delivery only. Please allow extra time for delivery to remote addresses.
Upon scheduling delivery, the freight carrier will coordinate with you and lower the package to the ground at the curbside, typically at the end of your driveway. It's important to note that additional services, such as placement inside the home or package material removal, are not included but may be at the discretion of the delivery driver.
To ensure a smooth delivery process, please ensure someone is present to receive the package and sign for it upon arrival. It's recommended to have additional assistance available, especially for larger or heavier items.
The freight carrier will make attempts to contact you using the phone number provided with your order to arrange delivery. It's essential to verify the accuracy of your phone number to facilitate communication. In the event that the carrier is unable to reach you or schedule delivery, the item may be returned to us. Should this occur, you will be responsible for the return shipping fees, which will be deducted from any applicable refund amount.
Please note that once the item has been shipped, requests for delayed shipping are prohibited. Any such requests will result in the item being returned to us, with associated return shipping fees deducted from the refunded amount.
Rest assured, our freight shipping process is designed to prioritize efficiency and convenience while ensuring the safe delivery of your items. Should you have any questions or concerns regarding freight shipping, our dedicated customer service team is here to assist you.
Delivery Notice
Inspect packages before signing for delivery, especially for damaged items.